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Help & FAQs

If talking to a real-life human is more your thing, you can reach out to our Customer Happiness Team via email (below).



Can I cancel my order?

We completely get it! We change our minds too! In most cases, once an order is placed, we are unable to alter or cancel it. Please contact us as soon as you decide you wish to cancel or change an order. We may be able to help.

Should the item(s) not work out, make sure to return for a refund less shipping. As a reminder, domestic return shipping is free.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within a few hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.


What countries do you ship to?

We currently ship worldwide with a few exceptions. To enquire about shipping to your destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 1-5 days. Domestic orders ship for free. Free 3 Day on orders of $150 or greater, Free 2 Day on order of $250 or greater. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Returns and Refunds

How do I return a product?

Items must be returned within 45 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging. Just click on the account icon at the top of the page and enter your email to request access. Once logged in, you will be able to start a return.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.