Shipping, Returns & Sales Tax

We stock every Kestrel Meter Instrument available. Most orders ship on the same day or the following business day of purchase. We do ship most Saturdays via USPS and UPS 2nd Day and Next Day Air so if you get your order in early enough on a Saturday or late Friday, there is a good chance it will ship on Saturday. If you need a more definite answer, please contact us. Shipping options with transit times and prices are displayed in the cart.

Shipping:

USA:

* FREE Shipping to All USA destinations including APO/FPO Military addresses and certain protectorates no matter what the value is! Free shipping with most of our domestic orders will arrive in 1-3 business day's of shipment. Time in transit is an estimate. We do not guarantee time in transit. We rely on information our carriers provide to us. If you choose the free shipping option, the method of shipping will be our choice. We do offer services for a fee such as USPS Priority Mail, UPS Ground, UPS Next Day Air, 2nd day Air and 3 Day Select. These services are made available during checkout. Note: USPS Priority Mail ETA is up to 1-3 business days in the USA, including Alaska and Hawaii. If you have any questions about shipping, please contact us and we will get right back to you. You can preview the different shipping options available to you by placing your items in your cart, then use the shipping calculator. All of our shipping options include tracking. You will receive a tracking number after your order ships by email.

Free shipping option: ExtremeMeters.com reserves the right to select carrier. If you have a preference of shipping, please choose it during checkout.

Rest of the world:

We ship worldwide. Shipping rates are displayed in the cart.

    100% Satisfaction Guaranteed

    We stand behind every product we sell. If you are not satisfied with your purchase or have a problem with your item, just send us an email within 30 days of purchase and we will email you a prepaid return label. All you will need are your ExtremeMeters.com order number and we will email the return label within 24 hours to the email address used when placing the order.

    ExtremeMeters.com guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.

    If your item has a manufacturing defect in its materials or workmanship (extremely rare), you can return it to us at any time. If sent within 30 days, we will replace or refund. If after 30 days and up to 5 years, it will become a warranty issue.

    Once the item(s) are returned to us, it usually takes 24 hours to process refunds.

    Returns:

    FREE USA Returns: We will send our US customers a pre-paid return label which you can print out and attach to your box. International Returns: International customers are responsible for return costs. Click here to submit a return request. You will need your ExtremeMeters.com order number and the email used when placing your order. Important: Please use capital letters when entering your order number. You must enter your information within 30 days from time of order.

    Return Request

    * We reserve the right to refuse returns if we feel this policy is being abused. 

    We do not ship on the following holidays observed in the USA.

     New Year's Day  
     Memorial Day
     Independence Day  
     Labor Day  
     Thanksgiving Day  
     Christmas Day  

    Shipping Policy:

    Shipping Time -- Most orders received before 12:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 12:00 PM will ship the next business day. Orders are not shipped on Sunday, except by prior arrangement.

    We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by ExtremeMeters.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

    Shipping options - In most cases you will have the ability to choose your shipping method. There may be times when the method of choice is not available due to a number of things including a delay of pickup or in the case of when we will need to drop ship from the manufacturer. Such times occur when an in-ordinarily large order is placed. Many manufacturers only offer UPS as a carrier. As an example, we may elect at our discretion to ship UPS 3 day select in lieu of USPS Priority Mail which usually takes up to 3 days to arrive. If you absolutely need to use a certain carrier, please let us know and we will take the necessary measures.

    Important: Many of our packages will require a signature upon receipt. Before signing for your package, examine the package to make sure there are no visible signs of damage. We use clear tape when sealing our packaging. In the event that the package is damaged, refuse the package and it will be returned to us. Please let us know if this is the case. In the event you have signed for the package, please retain the box your order was packaged in as well as all contents. You will need them when filing a claim with the respective delivery agency. Our domestic shipments are not insured unless our customer asks us to do so. A signed delivery receipt represents your acceptance of the complete order in perfect condition.

    Sales Tax:

    We only collect sales tax on orders with shipments to Pennsylvania. We do not collect sales tax on shipments outside of PA. We pay the sales tax collected to the state or Pennsylvania. Other than Pennsylvania, it is the customers responsibility to pay any sales tax they may owe to their state. If you are a tax exempt organization in PA, please send us your tax exempt certificate to sales@extrememeters.com and create an account by clicking on "login", then "create account". We will then convert your account to a tax exempt account so you can order online without being charged sales tax. Thank you!