Shipping, Returns & Sales Tax

USA:

Sales Tax:

  • We collect sales tax on orders shipping to Pennsylvania only.

Free Ground Shipping: 

  • Enjoy free shipping within the USA (1-4 business days ETA). Most orders ship the same day if ordered by 12:00PM ET.

    Free 2 Day Delivery (USA Only):

    • Spend $250 and you have the option to select free 2 day delivery. Free 2 Day delivery is only available in the continental USA. We mostly use UPS for this service so if your address is a PO box or anywhere UPS does not deliver to we cannot guarantee 2 day delivery.

    Other Shipping Services

    • We offer discounted expedited shipping such as Next Day Air, 2nd Day Air and more. All shipping services, times and rates are displayed during checkout.

    Global (worldwide) Shipping

    • We offer the following international shipping services: (UPS, USPS & DHL). Not all shipping services are offered to every country. If they are offered to your country, it will be displayed in your cart and checkout.
    • We ship worldwide with few exceptions. Our discounted shipping rates and services are displayed in your cart and during checkout.
    • Tracking: All shipments include a tracking number and shipment progress updates either by email or text updates.
    • All International shipments are insured.
    • In order to protect our customers, we do insure all international shipments against loss or damage. You can rest assured that if something happens to your shipment during its journey, we have you covered. It is extremely rare that we have a lost or damage shipment. We have been shipping worldwide for over 15 years. All paperwork is professionally produced and all packages are secure. We are unable to offer insurance to the Ukraine at this time due to the war.
    • Recipients of international shipments may be subject to import taxes, fees, and customs duties (hereafter, "Import Fees"), levied by the customs office and or delivery service of your shipping destination. Import Fees vary according to the customs regulations of the destination country.You may be notified by the delivery service to pay these fees (if any are due), either by email or phone. It is important to respond quickly.
    • We are always available to assist our customers when needed!

    Delivery Guarantees:

    • We do our best and pride ourselves on getting your order to you in a timely fasion which means we ship out when we say we will. That being said most delivery services are not guaranteeing delivery dates at this time (see below).
    • Due to the COVID outbreak, and during major gift giving holidays there has been and will be some disruption of delivery services. Please check with the delivery service you choose to transport your package for any notices if delivery time is critical. 
    • UPS Service Guarantee
    • UPS Service Alerts
    • USPS Service Alerts
    • DHL Service Alerts

    100% Satisfaction Guaranteed

    We stand behind every product we sell. If you are not satisfied with your purchase or have a problem with your item, just send us an email within 40 days of purchase and we will email you a prepaid return label. All you will need are your ExtremeMeters.com order number and we will email the return label within 24 hours to the email address used when placing the order.

    ExtremeMeters.com guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.

    If your item has a manufacturing defect in its materials or workmanship (extremely rare), you can return it to us at any time. If sent within 45 days, we will replace or refund. If after 45 days and up to 5 years, it will become a warranty issue.

    Once the item(s) are returned to us, it usually takes 24 hours to process refunds.

    We do not ship on the following holidays observed in the USA.

    • New Year's Day
    • Memorial Day
    • Independence Day
    • Labor Day
    • Thanksgiving Day
    • Christmas Day

    Returns:

    Submit a return request:

    • Within 45 days of your items ship date, click the profile icon in the store's navigation, log in and then request a return.

    Here is how:

    • Log in to your account: In the Email field, enter your email address, and then click Continue.
    • In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    • Go back to the online store, and then enter a six-digit verification code.
    • Click the order that you want to submit the return for.
    • If your order has more than one item, then select the items that you want to return.
    • Select a return reason and add a note for the store.
    • Click Request return. If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.