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Over 15 Years of Supplying Top Quality Instruments
Over 15 Years of Supplying Top Quality Instruments

Shipping, Returns & Sales Tax

Thanksgiving hours:

So we may enjoy time with our families we will not be shipping on Thanksgiving, Thursday 11/26/20. We will resume shipping Friday the 27th. We are always open to accept online orders.


COVID-19 Virus Shipping Schedule:

We are shipping on time with no interruptions. Orders shipping from our warehouse are currently leaving within 1 business day. If you have any questions please ask!


FREE Shipping to All USA destinations including APO/FPO Military addresses and certain protectorates no matter what the value is! Free shipping typically arrives in 1-3 business day's of shipment. If you choose the free shipping option, the method of shipping will be our choice. We do offer other expedited methods of shipping as well. These services are made available during checkout. If you have any questions about shipping, please contact us. You can preview the different shipping options available to you by placing your items in your cart, then use the shipping calculator. All of our shipping options include tracking. You will receive a tracking number after your order ships by email.

Free shipping option: reserves the right to select carrier. If you have a preference of shipping, please choose it during checkout.

Sales Tax:

We only collect sales tax on orders with shipments to Pennsylvania. We do not collect sales tax on shipments outside of PA. If you are a tax exempt organization, please send us your tax exempt certificate to and create an account by clicking on "login", then "create account". We will then convert your account to a tax exempt account so you can order online without being charged sales tax.

Rest of the world:

We ship worldwide. Shipping rates are displayed in the cart. We do not collect any import fees your country may charge you for importing your item(s). We are not responsible for any extra delivery charges or brokerage fees or any taxes you may be charged. Please check with your customs service to find out what if any charges you may be responsible for.

We are currently not shipping products to the following countries:

Sanctioned Countries

  • Cuba (BIS).
  • Iran (OFAC).
  • North Korea (BIS)
  • Sudan (OFAC)
  • Syria (BIS)

100% Satisfaction Guaranteed

We stand behind every product we sell. If you are not satisfied with your purchase or have a problem with your item, just send us an email within 30 days of purchase and we will email you a prepaid return label. All you will need are your order number and we will email the return label within 24 hours to the email address used when placing the order. guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.

If your item has a manufacturing defect in its materials or workmanship (extremely rare), you can return it to us at any time. If sent within 30 days, we will replace or refund. If after 30 days and up to 5 years, it will become a warranty issue.

Once the item(s) are returned to us, it usually takes 24 hours to process refunds.


FREE USA Returns: We will send our US customers a pre-paid return label which you can print out and attach to your box. International Returns: International customers are responsible for return costs. Click here to submit a return request. You will need your order number and the email used when placing your order. Important: Please use capital letters when entering your order number. You must enter your information within 30 days from time of order.

Return Request

* We reserve the right to refuse returns if we feel this policy is being abused. 

We do not ship on the following holidays observed in the USA.

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Shipping Policy:

Shipping Time -- Most orders received before 2 PM ET will ship the same day, provided the product ordered is in stock. Most orders received after 2 PM ET will ship the next business day. Orders are not shipped on Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Shipping options - In most cases you will have the ability to choose your shipping method. There may be times when the method of choice is not available due to a number of things including a delay of pickup or in the case of when we will need to drop ship from the manufacturer. Such times occur when an in-ordinarily large order is placed. Many manufacturers only offer UPS as a carrier. As an example, we may elect at our discretion to ship UPS 3 day select in lieu of USPS Priority Mail which usually takes up to 3 days to arrive. If you absolutely need to use a certain carrier, please let us know and we will take the necessary measures.

Important: Many of our packages will require a signature upon receipt. Before signing for your package, examine the package to make sure there are no visible signs of damage. We use clear tape when sealing our packaging. In the event that the package is damaged, refuse the package and it will be returned to us. Please let us know if this is the case. In the event you have signed for the package, please retain the box your order was packaged in as well as all contents. You will need them when filing a claim with the respective delivery agency. Our domestic shipments are not insured unless our customer asks us to do so. A signed delivery receipt represents your acceptance of the complete order in perfect condition.